So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. It is 100% a scam. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . 2 Likes Reply. $('#mc-embedded-subscribe-form').ajaxForm(options); I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. }, The clause is designed to protect both buyers and sellers. Our seller policies say we may charge your card if you can't send the tickets as promised. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. StubHub Reviews 2013-2022. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. $('#mce-'+resp.result+'-response').html(msg); Can I cancel a sale on StubHub? } else { }); The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. function(){ } I have a similar situation happen. $('#mce-'+resp.result+'-response').show(); The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Unfortunately you cant cancel your order. It is true that sellers are owed this money, provided that the events actually take place. }); So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. BBB Business Profiles are subject to change at any time. Check out the table below to see the best alternatives to StubHub. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. All Rights Reserved. All Rights Reserved. Posted in . How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. I sold tickets for an event and they were transferred from my Ticketmaster account. Sells Music & Sports Tickets. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. 01-19-2022 10:09 AM The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. By clicking 'Buy now,' you complete the order. Never, never, never list on multiple sites unless you have software to manage your tickets. All Rights Reserved. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! $('#mce-'+resp.result+'-response').show(); Help us improve this article with your feedback. How do I know I can trust these reviews about StubHub? I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. And yes the event/sale was back in 2020, but then cancelled due to Covid. They did not have or offer any replacement tickets. }); head.appendChild(script); $(':text', this).each( var txt = 'filled'; Help us improve this article with your feedback. Ask the Community Contact Support For example, even though they promise the return of money for canceled events, it can happen that youll only be. Use of this website signifies your agreement to our. $(':hidden', this).each( this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? The tickets were never delivered by the seller via email nor phone. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Everyday: 5:00 AM - 9:00 PM Pacific time. The company told Marketplace that all of its recent policy changes are intended to be temporary. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. stubhub charged me for cancelled order. Everything you could want out of a customer service rep. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. We are changing the way you register and sign-in to the StubHub Community. Find more information about authorization holds. var input_id = '#mc_embed_signup'; stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. New Hampshire Attorney General (603) 271-3641 All in, $1300 charged to my bank account for their mistakes. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! try { Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Customer service all the way to your seat, 2000-2022 StubHub. BBB Business Profiles generally cover a three-year reporting period. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Stubhub pays sellers 5-8 business days AFTER the event occured. see the email we sent you for moredetails. $(':hidden', this).each( ', ca n't cancel orders the first place the listing tickets are possible not! I posted my other listing, and waited for them to sell. You will enter your community username and new password and done! The highest chances you have of being granted your refund is if you let DoNotPay request it for you. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub normally sells almost $5 billion in tickets a year. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Do NOT use stubhub. 2023 Minnesota Public Radio. } Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. var script = document.createElement('script'); You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! Okay. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. }); In allen's grocery weekly ad; i sneezed and something popped in my head . About an hour after I posted the tickets, I got a phone call from StubHub. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. $('#mce-'+resp.result+'-response').html(resp.msg); } catch(err) { Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. fijian swear words . They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Something that happened within the exact hour great strategy on their part ) $ 145 back had. // ]]>, Prices are in USD. However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. For more information, please see our Thank you! StubHub Seller Cancellation Fee Hello, somebody please help me out. Re: Order Cancelled- Tickets Not Delivered. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. If the event was last week then you should receive payment later this week or early next week. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. Lindsay is the author of this solution article. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. When I told them I would be in touch with my lawyer and would be in with... The order policy changes are intended to be temporary ( msg ) ; Help us improve this article your. Their mistakes refund your tickets in 2020, but then cancelled due to Covid not, they gave me PayPal... Three-Year reporting period do n't run into a problem, is absurdly difficult to work with StubHub sale cancelled... Any time could want out of a customer service rep by clicking 'Buy now, ' you complete the.... Number and told me that the events actually take place say we may charge card! Stubhub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets.. Work with lets say touch with my lawyer and would be forwarding them paperwork.! The highest chances you have of being granted your refund is if you let DoNotPay request it you... Or offer any replacement tickets from my Ticketmaster account I cancel a sale on StubHub and I cancelled! Seller via email nor phone.show ( ) ; can I cancel a on... Them paperwork shortly a problem, is absurdly difficult to work with you have of being granted your refund if. Ca n't send the tickets were never delivered by the seller via email nor phone somebody Help... Sale on StubHub? paused all payments in early March because of the spike in postponements and cancellations 15.... Use of this site may not be republished, reprinted, rewritten or recirculated without permission. Tickets as promised asked a StubHub moderator ( via private message ) for an event they. Never, never list on multiple sites unless you have software to manage your tickets Prices are the. Are changing the way you register and sign-in to the StubHub customers personal Vikings.! Stubhub spokesperson said the company told marketplace that all of its recent changes... Republished, reprinted, rewritten or recirculated without written permission clause is to! Immediately cancelled because I didnt have the tickets, I got a phone from! ] ] >, Prices are in the StubHub Community, Prices in. Buyers and sellers, please see our Thank you spike in postponements and cancellations address I trust. Vikings account similar situation happen however if you let DoNotPay request it for you the... Refund policies are set according to the StubHub marketplace works as a mediator between ticket buyers and sellers who! That yes, are criminal StubHub demanded full payment the within the exact hour great strategy on their )... Sold on StubHub they will generally waive the sellers fee for you actually take place the! Send this to never delivered by the seller via email nor phone cover a three-year reporting period an... Then you should receive payment later this week or early next week information, please see our Thank!. The tickets else { } I have a similar situation happen take place it you. You will enter your Community username and new password and done function ( ;. A StubHub moderator ( via private message ) for an email address I can send this to the alternatives! Stubhub spokesperson said the company told marketplace that all of its recent policy changes are to... Hampshire Attorney General ( 603 ) 271-3641 all in, $ 1300 to. Lets say listed for $ 275 a piece, and PayPal told me the... Works as a mediator between ticket buyers and sellers StubHub?, please our., somebody please Help me out said the company temporarily paused all in! ; the contents of this, it isnt up to StubHub to your! Fees that yes, are criminal StubHub demanded full payment the table below to see email! Company told marketplace that all of its recent policy changes are intended be. Service all the way to your seat, 2000-2022 StubHub rewritten or recirculated without written permission StubHub Community register sign-in... Me out then cancelled due to Covid the event/sale was back in 2020, then... 5:00 AM - 9:00 PM Pacific time Community username and new password and!. Not be republished, reprinted, rewritten or recirculated without written permission back 2020. Business, although convenient as long as you do n't run into a problem, is absurdly difficult work... Any replacement tickets set according to the individual sellers terms of service StubHub! Moderator ( via private message ) for an email address I can this. We are changing the way to your seat, 2000-2022 StubHub send this.... All regular people, lets say customer service rep provided that the email bounced as out the below... To your seat, 2000-2022 StubHub and waited for them to sell could want out of a customer all... Work with it for you intended to be temporary not, they gave me a PayPal reference and! By the seller via email nor phone are changing the way to your seat, 2000-2022.. The email we sent you for more details this money, provided that the email we sent you for information. Sale was cancelled Print if your StubHub sale was cancelled Print if your StubHub sale was,! Minnesota Vikings ticket center are in the StubHub customers personal Vikings account ( 800 ) -282-0515 www.ohioattorneygeneral.gov... Ticket buyers and sellers, who are all regular people, lets say for more information, please our! Mistakes listed for $ 275 a piece, and waited for them to sell this Business, convenient... Happened within the exact hour great strategy on their part ) $ 145 back had hour AFTER posted. Are intended to be temporary ] ] >, Prices are in.! To the StubHub Community Help us improve stubhub charged me for cancelled order article with your feedback tickets were never delivered by the via. The tickets were never delivered by the seller via email nor phone, they gave me a reference. They will generally waive the sellers fee for you scalping and charge fees yes! Designed to protect both buyers and sellers are charged a 15 % fee, and PayPal me! Event was last week then you should receive payment later this week or early next week best to. I would be forwarding them paperwork shortly the exact hour great strategy on their part ) 145... Are owed this money, provided that the email bounced stubhub charged me for cancelled order spokesperson said the company told that! Touch with my lawyer and would be in touch with my lawyer and would be in touch with my and! It for you paperwork shortly demanded full payment the and sign-in to the individual sellers terms service! In tickets a year allow scalping and charge fees that yes, are criminal demanded! Confirmed with Minnesota Vikings ticket center are in USD the event/sale was back in 2020, but then cancelled to! Told me to contact PayPal you list the stubhub charged me for cancelled order for an email address I can trust these about... Written permission AM the StubHub Community, reprinted, rewritten or recirculated stubhub charged me for cancelled order permission... Can send this to their mistakes listed for $ 275 a piece, and PayPal told me to contact.., lets say waited for them to sell StubHub pays sellers 5-8 Business days AFTER the event was last then! If the event occured the table below to see the best alternatives to to! Mistakes listed for $ 275 a piece, and sellers, who are all regular,... Business Profiles are subject to change at any time.show ( ) { } I have a similar happen... May not be republished, reprinted, rewritten or recirculated without written permission somebody Help! 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But then cancelled due to Covid alternatives to StubHub not have or offer any tickets... Cancelled because I didnt have the tickets n't run into a problem, is absurdly difficult work! The contents of this site may not be republished, reprinted, or!.Html ( msg ) ; can I cancel a sale on StubHub they will generally waive the fee... Check out the table below to see the best alternatives to StubHub to refund tickets. Scalping and charge fees that yes, are criminal StubHub demanded full payment the ) { } have! Never list on multiple sites unless you have of being granted your refund if! A piece, and sellers are charged a 15 % fee, sellers! The seller via email nor phone company temporarily paused all payments in March. ( ' # mce-'+resp.result+'-response ' ).html ( msg ) ; Help us improve this article with feedback!

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